PATCHS
Fill in the PATCHS and one of our health care professionals will be in touch with you within 48 hours.
How does PATCHS work?
PATCHS is easy for patient and practices.
PATCHS is an online consultation service that allows you to quickly and easily access GP services.
Answer 4 simple questions and PATCHS will get you the help you need.
PATCHS is a way to access your GP practice Online but like all appointments there are a limited number per day. Once these appointments are filled PATCHS will be closed until the next day. To find out more about why your GP practice may be unavailable for requests on PATCHS please click here.
You can register for PATCHS via your registered branch practice website. You’ll be asked to enter your email address and set a password.
Once you have registered, you can access PATCHS by clicking the link on your registered branch practice website or opening the PATCHS app on your smartphone. Login by entering your registered email address & password.
Choose the appropriate option and answer a few simple questions to help your GP understand your problem.
Your answers are sent to your GP who responds as quickly as possible. Initial responses may be via online message or phone, with face-to-face or video consultation appointments scheduled if necessary.
How PATCHS works
Patient Access
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
How to register for Online Services
If you have not used our online services before you will need to:
- Contact the surgery by phone or in person
- Verify your identity
- Secure a username and password
- Enter Patient Access and enter your registration details exactly as shown on the form.
- After registering, log on with your username and password.
Patient Access
Non-urgent advice: Having Problems?
NHS App
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
FAQs
What if I have an emergency?
If you have an urgent or medical emergency you should follow the NHS guidance: NHS Guidance on Urgent and Emergency Care.
I don’t have access to the internet, can I still call my practice?
Of course, we understand that not everyone will be able to use PATCHS, so please call if you need appointments or advice
Can I go to a pharmacy to ask about medications they sell or do I have to use PATCHS?
Pharmacists are really knowledgeable about common illnesses and the treatments available over the counter, please do not hesitate to ask for advice at your local pharmacy
Is the NHS app the same as the NHS track and trace?
No, this is to access information about your health, vaccine status, current medication.
The Track and Trace App is for logging where you have visited so you can be contact if someone has tested positive for COVID-19 in the same location. It will give you advice on what to do next.
Can I have both NHS and track and trace apps?
Yes, you can download both Apps they do different functions.
Will my Covid-19 vaccines show in the NHS app?
Yes, when you have a vaccine for COVID-19 your app will update with the information after each dose. (please allow up to 3 working days for this to show in the App)
I need help with the NHS app, who do I contact?
If you are experiencing issues accessing or using the NHS App, here are some links to help you:-